About Us:
Join Speedbot Platform, a leading algorithmic trading platform committed to empowering traders with innovative tools and exceptional support. We're on a mission to revolutionize the way traders approach the financial markets, and we're looking for dynamic individuals to join us on this journey.
Role Overview:
Seeking a Client Support Executive to provide prompt assistance to clients via phone calls, resolving inquiries and issues related to platform usage and account management.
Responsibilities
Answer client calls professionally, addressing inquiries and resolving issues.
Proactively reach out to clients to provide updates and gather feedback.
Maintain accurate records of client interactions.
Must Have
- Bachelor's Degree or Higher
Strong communication skills.
- Prior customer service experience preferred.
- Ability to multitask and prioritize effectively.
Nice to have
- Adaptability to changes in procedures
- Additional languages
- Excel/Word experience
- Strong analytical skills
What's great in the job?
- Great team of smart people, in a friendly and open culture
- No dumb managers, no stupid tools to use, no rigid working hours
- No waste of time in enterprise processes, real responsibilities and autonomy
- Expand your knowledge of various business industries
- Create content that will help our users on a daily basis
- Real responsibilities and challenges in a fast evolving company